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Synopsis
Organizational excellence must be integrated into the strategy of business through an understanding of the key business processes. This text leads through process analysis, self-assessment and benchmarking, to identifying the improvement opportunities for the organisation, including people development. Some of the material appearing in this work is derived from "Total Quality Management" by the same author, but it extends and reorganizes the principles derived from that around a new framework, in which people and culture, business process and benchmarking predominate. It is based on research and case study work at the University of Bradford European Centre for TQM, and is suitable for MBA students as well as practising managers.
"synopsis" may belong to another edition of this title.
Review
'This book is a dynamic, relevant and well written guide to achieving organizational improvements. The author has taken the mass of quality management techniques from the last 15 years, everything from process analysis and redesign to benchmarking and written a handbook about what they mean and how they can help senior managers achieve success.'
'Oakland manages to achieve a user-friendly approach without 'dumbing down' the book at all.'
Jeremy Kourdi, Professional Manager. July 1999
Synopsis
Organizational excellence must be integrated into the strategy of business through an understanding of the key business processes. This text leads through process analysis, self-assessment and benchmarking, to identifying the improvement opportunities for the organisation, including people development. Some of the material appearing in this work is derived from "Total Quality Management" by the same author, but it extends and reorganizes the principles derived from that around a new framework, in which people and culture, business process and benchmarking predominate. It is based on research and case study work at the University of Bradford European Centre for TQM, and is suitable for MBA students as well as practising managers.
"About this title" may belong to another edition of this title.
- PublisherButterworth-Heinemann Ltd
- Publication date1999
- ISBN 10 0750632097
- ISBN 13 9780750632096
- BindingHardcover
- LanguageEnglish
- Number of pages464
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Total Organizational Excellence: Achieving world-class performance
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Hardcover. Condition: Very Good. Total Organizational Excellence: Achieving world-class performance This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780750632096
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Total Organizational Excellence: Achieving World-Class Performance
Published by
Butterworth-Heinemann Ltd, 1999
ISBN 10: 0750632097
ISBN 13: 9780750632096
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Hardcover. Condition: Très bon. Ancien livre de bibliothèque. Edition 1999. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 1999. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # F-299-597
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Total Organizational Excellence
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Total Organizational Excellence
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Condition: Good. illustrated edition. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP18483650
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Total Organizational Excellence: Achieving World-class Performance
Published by
Butterworth-Heinemann Ltd, 1999
ISBN 10: 0750632097
ISBN 13: 9780750632096
Used
Hardcover
Seller: Stephen White Books, Bradford, United Kingdom
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hardcover. Condition: Good. Ex-library book, usual marking. Clean copy in good condition. Quick dispatch from UK seller. Seller Inventory # mon0000517119
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